Return, Exchange Policy

Returns

• Customers may request a return within 3 days of receiving their order.
• The product must be unused, unopened, and in its original condition, including all original packaging and accessories.
• Perfumes that have been opened, used, or damaged due to misuse are not eligible for return.
• If you receive a damaged item or the wrong product, we will cover all return or replacement shipping costs after verifying the issue.

Exchanges

• Exchange requests can be made within 7 days of receiving the order, provided the product is unused and in its original packaging.
• If the exchange is requested for reasons not related to a store error, the customer is responsible for the exchange shipping costs.
• If the exchange is due to a store error (such as receiving the wrong or a damaged product), Nazek will cover all shipping costs.

Refunds

• Once the returned product has been received and inspected, the refund will be processed using the original payment method within 5–10 business days, depending on your bank or payment service provider.

Important Notes

• For quality and hygiene reasons, opened or used products are not eligible for return or exchange.
• Nazek reserves the right to reject any return or exchange request that does not meet the conditions outlined above.